The Salvation Army Family Store & Donation Center - Juneau, Alaska

tiffany garrick

Just visited while on a cruise. Found an item marked $.50 and when I got to the front, she said she would not sell it to me for that. I said why it’s already marked and she said it cost more at the store. So then I said yes, of course but you’re a thrift store and you should honor your price!! she said no that i was $3 now. I frequent thrift stores a lot and the prices here were higher which I understand it’s a smaller town and they need the money but if it’s already marked they should sell it for what it is. I would’ve considered paying more because I really did want the item but she was so rude and condescending and it was obvious that she didn’t want to wait on me as she had already made me wait while she went and put something away.

Laura Jennings

The wildest, rudest donation and shopping experience you may ever have at a thrift store. Come with a thick skin and you’ll be fine!

S G

The woman with short hair, who works there regularly, needs to reevaluate her career in customer service because I don’t think she’s happy doing what she’s doing. Went to drop off donations because I want to support the work the organization does here and had two very negative interactions with her while waiting in line. First interaction was her heatedly telling me that she was concerned I was bringing trash to donate because I told her it was used ‘old outdoor gear.’She never asked to see the donations just went on a rant regarding her volunteers’ workload and dumpster filling up. Then, when I stopped at the “1 car only” sign, my hood was just passed the sign. She proceeded to hold her arm out, sternly telling me to back up until my hood wasn’t beyond the sign (mind you, the car ahead of me was around the corner and out of view so my hood wasn’t impacting operations at all). When told her I couldn’t back up any further because of the car behind me, she responded with “that’s why you shouldn’t go past the sign.” It was such an odd and weird experience. Anyways, decided to take my donations to St. Vinny’s where the guy was super nice and when seeing my donations said that there were plenty of people needing those items.

If your job in customer service has you constantly confrontational with customers, it may be time for a new gig in a new industry. Watch out for the lady with the short hair.

LeRoy Anderson

Small but had all the items I needed. The staff was helpful and nice.

Donna Behan-Flores

I had a terrible experience this theft store downtown (Salvation Army) that made me feel terrible because I found 2 items at 1.00 each for fake snow, the cashier whom said, " I'm the manager and this is mispriced, obviously my employees are putting the wrong price on things and the best I could do is 5 dollars each" FOR FAKE SNOW....it's September and I'm thinking a head for my first Christmas here.... she did the same thing to an older lady that was in front of me! She was so rude! GO to ST Vincent instead they actually get HAPPY AND EXCITED for you when you find a good deal! That is why I will pay a little more at ST Vincent. Thrift Store. Don't go to the Salvation army downtown juneau.

Melinda Servis

We visited while on a cruise. We found out that we were needing a few extra things and we found everything in this store! Even a rolling suitcase to carry out all. Reasonable prices too.

Mary Spain

You never know what kind of great things you can find here. They have sections for housewares, sporting good, electronics, pet products, clothes and accessories for everyone, toys, furniture, bedding, shoes, holiday, crafts, collectibles and so much more. I really appreciate how organized they keep it there and sometimes the prices might seem high but when you buy a brand new North Face coat for 5 dollars or a Victoria's Secret bra with the tags still on it for 1.50 it makes up for the 6 you spent on a zip up hoodie with cigarette burn holes in it. There are no dressing rooms and all sales are final but they do accept debit or credit cards.

Dominic M. Tavares

Well taken care of, hospitality is always heart warming... As customers come in from the weather... The staff immediately focuses there attention on making sure you find what your looking for, times are hard money is tight... Stop in and say hi, hot coffee, warm conversation and heart felt emotions can all be swept away...if your in need of gloves,warm coats, conversation stop in..