The Gardens - Highlands Ranch, Colorado

Espresso Y.

I bought this Christmas tree barely 3 weeks ago and it is a hot mess. Branches will no longer even hold the ornaments and already lost a few very old heirloom ornaments because the branches started sagging so severely. We did everything the nursery told us to do but the tree NEVER absorbed any water once we got home. Sadly there is 8 days to Christmas Day and the tree is now a serious fire hazard and needles are EVERYWHERE and unfortunately must be taken down today. Owner was unnecessarily curt with me when I complained and very sharply told me “if” I have a receipt I can “bring it back” and get another. Unfortunately I can’t find the receipt (who keeps a Christmas tree receipt for a month anyway?) So we are out of luck to get it replaced and can’t afford to spend this much money again on a new tree. Very very disappointing we won’t have a Christmas tree now for this year’s holiday. I won’t make the mistake of buying my tree next year from this nursery given my experience this year!

Mike C.

The best selection in town of high quality plants and trees along with decor.

The staff was extremely helpful in helping us select the perfect tree to add to our backyard.

Only downside is that checkout is usually slow and tedious. The POS likely needs to be updated to help streamline during busier business hours. Otherwise, great place to begin and end your due diligence.

Lam

Very rude owner, treats the customers like they’re a fraud because they ask for a replacement within the guaranteed time frame.
Please check your systems thoroughly before you accuse a customer of never paying for a tree that they did indeed pay for. I had fully purchased those trees ( one of the staff confirmed it with all the information on your computer) and you guys had planted it within the last 5 months, so accusing me of not paying for one of them yet before checking is very insulting.
I used to frequent this place and spent thousands here every year but I will never go back. Save your money and go elsewhere.

Jeff

Well, I guess we found our new plant Meca. The plant selection is outstanding. Very well taken care of. All on very beautiful layout.

B100 F.

Buyers beware! They don't take returns or exchanges . I bought $200 of planters, brought them home, wife said wrong color, and I brought them back. They said they won't take returns or exchanges and it is in writing in the receipt. She even said she recognized me and knows that I just bought them. They should have said something when I bought them. There are so many places to buy garden and plant supplies that will take returns or exchanges of brand new, just purchased, unused and undamaged items. It's hard to believe they are so willing to lose customers

Kathleen C.

Even if they sell you a defective or broken item (and you don't catch it until you get home), all sales are final, they won't even do an exchange. A warped plant tray brought back for exchange the next day was denied. It cost $50. I've worked for and been a manager for over a decade in small business retail and this is absolutely horrid and unreasonable. I thought I'd be a regular customer here, as I love their inventory. Now, I'll only shop there again if they change their policy. After all, how can I give my money to a business that doesn't value me as a customer, my hard earned money, or an honest business exchange. I can't shop somewhere where I have to be this vigilant to protect myself from being essentially scammed. Really disappointing.

M L.

Seems like they have a good variety of plants. Unfortunately, I walked around for a while, but no one acknowledged me. I even stood by a plant I wanted to buy and saw an employee. I waved at her. Even though we made eye contact, she just turned and walked the other way.

The plants were also pretty expensive. I didn't see anything under $19.99.

I might give them another try. But, wasn't impressed by my first visit. I had a much better experience at Wilmore Nurseries.

Anna Z.

I visited 4 different plant stores looking for advice about a tree. From everywhere else I got bad attitude and horrible advice, if any. But not here. An amazing lady named Joyce (very sorry if I am misspelling her name) was knowledgeable, helpful and overall great. Thank you.