Taco Bell / KFC - Phelan, California

Jazmin U.

I come here a lot because my kids like the food & I live down the street.
But every time I come here, there is always something that upsets me.
One day I saw on my app that they had $1 chalupas between 12-1pm so I came quickly just to find out I couldn’t because this restaurant is owned primarily by “KFC”
The menu is always changing & the prices too quickly.
The food is always great! The ladies are not nice, they pass by you without even acknowledging you or saying “we’ll be right with you”
It’s crazy. All the girls are miserable & don’t care.
Oh & they charge me for sauce packets

Eric A.

The chicken x crispy was totally dry on the inside the chicken was cold. My taco 🌮 supreme was soggy I guess the IMITATION meat eats through the taco shell. Taco Bell 🛎️ is Corporate owned and ruined. Sad

Sara B.

Just went to the drive thru and ordered two of there crispy chipotle chicken tacos and I went to bite into one and it was two wings bone in and the meat was completely raw. See pictures.
I’ll be reporting this to corporate. Worst part is it just chipped my tooth. I’ll be calling a lawyer.

Juliana R.

Horrible customer service. Horrible food. I ordered hard shell tacos and I get home 2min away and my hard shell tacos were soggy
My fries were cold and my chicken sandwich was such a mess with the sauce covering most of the bun inside and outside. This is the afternoon crew 8pm. It makes me so upset wasting money and having to throw away my food. Or give it to the dogs. Corporate needs to check on their stores more often...

Helen I.

We walked in & it took a while before anyone helped us. They had only a family of 6 dining in that they had received their food. We ordered for takeout. I asked for another cheese sauce since I got a large fry, but it cost $1.10 & I said, "That's ok." I can't believe how much a tiny cup would cost that much. Overall, food was freshly made & delicious. Employee also apologized for waiting a while.

K

If you’re allergic to anything or have dietary restrictions towards certain ingredients check all of your food before you leave. I wish I could rate 0 stars after what we just went through with this location.

My boyfriend had gotten us dinner from the Taco Bell so when I arrived home I could just eat with him. I can’t eat cheese or any dairy products & the order clearly said on the receipt to have none of those products in items he ordered for me. Every item had cheese, sour cream or a creamy nacho sauce. We drove all the way back to get the order fixed & they gladly fixed it after I explained that I'm allergic and cannot eat the items.
We drove all the way back home in a neighboring city and opened my food to having cheese, and creamy nacho sauce in every item. We went back AGAIN, because we ordered a few items & weren’t going to waste our money. They then had the manager or shift lead come out to help me & I explained the same thing to him (that I’m allergic to cheese and dairy products AND that this was now the third time I’ve had to come to Taco Bell).
They gave me new food and out of 3 items only one was made correctly. I didn’t check because they told me they made it without ANY cheese products. When I got home for the third time I took a bite out of my burrito and there was cheese, creamy jalapeño sauce AND nacho cheese.
Now I’m absolutely not going back a fourth time. I’ve almost spent more money in gas than our meals were worth. The employees, including management really need to be aware of what customers are telling them to remove from their meals. Especially when it’s an allergy. Not only is it bad service but it could potentially be extremely dangerous to the consumer.
To anyone with dietary restrictions, allergies, etc please be careful & check your food before leaving this establishment.

(They took the receipt, otherwise I would post photos of it showing all the items/ingredients to remove on each item)

Measuring

didn’t accept coupon that said it was valid for the store…

decided to get fries at Burger King, where their customer service was outstanding and they even gave me a free drink.

Rick O.

Wanted a quick bite to eat before running errands and it was a quick fix for both my wife & I. Enough to hold us over until dinner. Food was hot, tasty and a stomach stuffer that filled us both up. Service was great! The young lady who took our order was nice and smoked at my wife's jokes. All in all, a nice experience.