Rite Aid - Pacific Grove, California

Gretchen J.

This Rite Aid pharmacy gets 5 stars because it is under a new manager and processing prescriptions in hours instead of days. Shelves may be empty of everyday items, but the company has prioritized its pharmacy.

sean D.

Chris the head pharmacist is amazing but lately there’s been two new pharmacy techs Ashley and Liz who have been lying about medication pick up dates and have are extremely rude to clients I am a county health care worker and how I have heard these techs talk to elderly is absolutely appalling and yesterday I was told for one of my clients all 7 of her medications would be ready yesterday to go in the next day to find out they won’t be until the following day I have caught these techs in multiple lies they are playing games with the customers and wasting their time well i’m taking this to corporate and getting to the bottom of it

Bronxbomber4ever

They are always nice, try really hard to get insurance to cover, and usually aren't busy. This is way better than the hole in the wall CVS on Fremont. Certainly worth the drive. Thank you!

Bryony R.

We just moved to this area recently, and the pharmacist (or assistant) who answered my phone call was quite rude and dismissive. He cut me off when I was explaining my purpose for the call and then answered my question like he thought I was the dumbest person to ever exist. I've never had an interaction like that with a pharmacist before - either in person or on the phone, so I thought it was worth putting it in a review. I will soon be swapping to a different pharmacy rather than sticking with this one (the Rite Aid at our original location was fine).

Maria M.

I just had the worst experience with a rude gentleman working in the pharmacy. This guy's name is Chris. I had to call him (from the doctor's office I worked for). I asked him some simple questions and he gave me nothing but uncalled for attitude the whole time. I understand the power has been out for 3 days. Sucks. Everyone is dealing with it. I hope to never have to speak to this guy ever again.
And if the posts below are any indication, this guy is a jerk, rain or shine. Very disappointed with rite aid. please have a talk with your employee, Chris.

Jazmine R.

The past few visits were not great, but they've been hit and miss for a few years now.. sometimes they're friendly and have everything I need... but this past time was by far the worst of them.. the store was unbelievably messy, had two very awkward staff interactions, and one was so awkward. I was not sure how to respond, so i had to just walk away slowly, and i just ended up just leaving... it didn't help that they didn't have any of the first 5 or 6 household/personal items on my list... just a bummer because they used to be my go-to! (I guess that was 10 or 15 years ago), but I'm not sure I'll be back anytime soon... plus, CVS is right down the street and always clean and well stocked with decent staff. 🤷🏼‍♀️

bummer, though, it is in the same parking lot as everything else I do on the regular.. 🤦🏼‍♀️

Julia N.

I usually get my medication from a Rite Aid in Southern CA, so when I needed some medication while traveling, I chose this Rite Aid. I was very upset to hear how the pharmacy clerks were interacting with the customers who came in for their medication. The two people in front of me were sent away without medication. When I stepped up after the last customer left, the pharmacy clerk was very abrupt in telling me that they would be with me soon. I was careful not to crowd them, but after hearing how they had dismissed the customers before me, I was put off by all of this. The clerk did not have visible nametag. Much like the people ahead of me, I was told to come back at 2:05 (it was 1:30 on a Wednesday) as there was no pharmacist present.

I returned at 2:05 after waiting in the parking lot, and could not tell if the clerk was the same. Their hair was down over their name tag, and I have great difficulty with recognizing faces, but they were also incredibly rude to the two customers who were in line before me. In particular, I was very upset to hear how the clerk was treating the elderly customer directly before me. I have an 84 year old grandfather who has more difficulty following conversations due to his age, and the customer in front of me sounded like they may be having a similar time. However the clerk was exactly how I dread people might treat my grandfather when I'm not around. The clerk was dismissive, would interrupt the customer, and talked down to the customer. When the customer left I could see his face and knew I wanted to make a review in case someone at this Rite Aid could help protect their customers from their clerks.

The people who come here need medical care and treatment, and are therefore in an even more vulnerable place than most customers. I was there to get medication for my PTSD in particular, but the way the clerk treated me and the others led to my having a panic attack in my car while I waited and another on the way back from the store. This is unacceptable service, and I warn any customers to find any alternative pharmacy until this is better.

Matt N.

Pharmacy is horribly run. For the past 3-4 months, prescriptions have taken 5+ days to be refilled. I had a prescription sit for 5 days before anyone even got around to ordering it since they didn’t have enough, so it took 7 days to refill. In November, I was given someone else’s gabapentin prescription because the pharmacy tech was rushing to clock out for her break and didn’t scan the bottles, which would have caught her error. Absolutely ridiculous. If this was an independent pharmacy, it would be out of business. Either management is asleep at the wheel or they just don’t care about the quality of their customer service.