Lamson Products - Westfield, Massachusetts

Jo-ann T.

Birthday gift gone wrong! Ordered the Lamson walnut set for my husbands Birthday and according to the website, it should have arrived in time with time to spare. Didn't arrive in time. When the tracking didn't update from MA for a few days, I emailed them with no response. When I called a few days later to follow up, customer service was not helpful at all and told me info that I could already see in tracking and said 'it should arrive'. Love the fact that it is a Made in America products and it's a real shame that the customer service is so bad.

Eric

This year my wife and her siblings wanted to get their amazing Mom a new set of kitchen knives. During the first few days at her Mom's house she happened to mention her old dull knives ten different times and the need to sharpen them (they are not good quality). The siblings and I giggled a bit as we knew a new set of knives was already on the way.
That brings us to you. My wife and I drove to a local store in Montana to get her a set of wusthof knives. We got to the store and they had a good selection of those but also a set of some really beautiful knives with red handles - Lamson! We quickly did some reading and realized that not only are your knives rated as good or better - but your knives are made in the USA and come with an excellent guarantee. We held each knife and immediately fell in love and both agreed that these knives feel better than our set of wusthof knives from back home. We were sold on the entire set of five. In addition, the handles were absolutely unique and stunning. They are the "Fire" collection for those who are curious.
And now to today, my mother-in-law LOVES these knives. She keeps cutting things and immediately makes us see how clean it cuts. She even took the amazing step to immediately state she will be tossing her old knives as they are no longer needed (she is old school and will save any kitchen tool provided its still in one piece).
In conclusion, now that you're likely on your third drink after reading this story..... these knives are AWESOME and 100% recommended from a family that loves to cook. They are solid, beautiful, SHARP, and feel nature in the hand.
Thank you Lamson for making my mother-in-law happy (seriously, Thank you on behalf of a son-in-law who easily gets in trouble).

Steven L.

Love Lamson products!!

I have a number of their knives and find them to be the finest available anywhere. They are a joy to use and an essential part of my cooking experience.

That same quality and pride of ownership goes for their other product as as well! Love my spatulas, barbeque tools and other Lamson items.

I especially enjoy visiting the Shelburne falls location!

Ken B.

One of my sons has purchased 3 different knives/blades for my cooking needs. I have not seen such quality and precision in any knives before his gift. I already have plans for my next two purchases!

Chef K. P.

In the same boat as others with negative reviews here. This has absolutely been the worst customer service I've had to deal with in many years and it's unbelievable how they don't even seem to care. No helpful communication whatsoever. It took me 8 emails and 2+ weeks just to get a return label for an item that arrived damaged. Lifetime warranty? You'll spend a lifetime trying to get a replacement. Save your money and spend it elsewhere. What a complete and utter waste of my time. Maybe one day I'll get my refund.

Stephen W.

Horrible customer service. They Sent wrong item, took forever (2weeks) to send me a return label. Said they shipped my replacement, but never did. Over a month of ordeal for a simple spatula.. not worth it!

Nathanael M.

I am one of those people who never understood a good knifes importance because I always owned dull and poorly made ones.
I heard about these knives from some family members and they have revolutionized my kitchen life.
Thanks to Lamson Sharp I am able to cut, slice and dice my way through anything and everything.
The precision, quality and razor sharpness lends itself to a masterful experience for breakfast, lunch and dinner.
Is there 10 star rating I can give?

Alex B.

AVOID. We purchased a knife set a month ago. After receiving no order updates, we submitted a request via contact us. After hearing nothing back, we called. We were immediately sent to the voicemail of an employee who no longer works here. We called the number the voicemail directed us to, this voicemail directed us back to the employee who no longer worked there. We called the store next... they said they couldn't help but told us to try to contact a different email.

After a month and receiving no updates, we finally received an email back stating the item we paid and they never shipped, from a month ago, was now out of stock and they are canceling our order.