IDHS McDonough Family Community Resource Center - Macomb, Illinois

IDHS McDonough Family Community Resource Center: A Comprehensive Guide

The IDHS McDonough Family Community Resource Center (FCRC), located at 740 N Sherman Ave, Macomb, IL 61455, United States, is a vital hub for social services in the McDonough County area. This comprehensive center offers a wide array of services, making it an invaluable resource for the community. This article provides an in-depth look at the services offered, the location and access, unique features, practical information, and positive aspects highlighted in customer reviews.

Main Services

• Social Services Organization: The center serves as a one-stop shop for various social services, aiming to empower individuals and families to lead healthy, safe, and independent lives.
• Crisis Intervention Services: The center provides free and confidential crisis intervention services, including counseling and advocacy, for victims of sexual assault and their significant others. The rape crisis hotline for Hancock, Henderson, Knox, McDonough, and Warren counties is (309) 837-5555.
• Early Intervention: The center offers assessment services for children aged 0-3 who may have developmental delays, providing early support to help them grow and thrive.
• Mental Health Services: Information, assessment, and referral services regarding mental health and mental illness are available to help individuals navigate their mental health journey.
• Residential School Programs: The center offers residential education and outreach programs for children with disabilities, providing specialized support and resources.
• Administrative Office: The center manages DHS services, programs, and facilities, ensuring efficient and effective delivery of services to the community.

Location and Access

The IDHS McDonough Family Community Resource Center is situated in Macomb, the county seat of McDonough County. The center is located in the Sherman Avenue neighborhood, near several local amenities, including restaurants, shops, and parks. The area is served by several public transportation routes, making it easily accessible by bus. The center also offers a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that all individuals can access their services.

Featured Characteristics

• On-Site Services: The center provides a wide range of services under one roof, allowing clients to access multiple services in a single visit.
• Confidentiality: The center prioritizes the confidentiality of its clients, ensuring that their personal information and experiences remain private and secure.
• Community Collaboration: The center works closely with other local organizations and service providers to ensure that clients have access to a comprehensive range of support services.

Practical Information

• Address: 740 N Sherman Ave, Macomb, IL 61455, United States
• Phone: 309-833-4127
• Website: dhs.state.il.us
• Hours: The center is open Monday to Friday, 8:30 AM to 5:00 PM. However, hours may vary, and some services may have specific appointment schedules.

Positive Aspects from Reviews

Customer reviews for the IDHS McDonough Family Community Resource Center consistently highlight several positive aspects:

• Quick Service: Several reviewers appreciate the quick and efficient service they received, particularly in a small town setting.
• Helpful Staff: Many customers commend the staff for being polite, helpful, and supportive, especially when assisting with challenging situations like applying for food stamps.
• Single Point of Contact: Some reviewers appreciate having a single point of contact for various social services, making it easier to navigate the system and access the support they need.

The center's average Google My Business rating is 4.2/5, indicating a high level of satisfaction among its clients. The IDHS McDonough Family Community Resource Center is more than just a social services provider; it is a vital community hub that empowers individuals and families to lead healthier, safer, and more independent lives. With its wide range of services, convenient location, and commitment to confidentiality and community collaboration, the center truly lives up to its mission of supporting and empowering the people of McDonough County.

👍 Reviews of IDHS McDonough Family Community Resource Center

Heather D.

5/5

I enjoyed being in a small town because you get a lot quicker service + they are always polite and helpful

Danika H.

5/5

Super helpful I’m a single mother with a child who just moved here they were able to help us with foodstamps immediately

Moriah H.

1/5

I'm only leaving a star because unfortunately I have to! This place is an organization that is funded for families who are in need of help! Therefore you should make sure all areas including this one in macomb IL have employees who have that understanding and treat that with compassion to the ones who give them a job to begin with! And understand that parents with children will come into this building. With saying that anyone in their right mind knows, not all children are able to sit still and be quite! Esp a two year old at that. So when you ask them to sit wait for an interview and have them sit in a room have them close the door, yet another employee comes up tells them they cant have door closed explained trying to keep the two year old in here, the door gets opened... wait thats not it, gets told to keep the two year old quite. Because they are having interviews in the next room. Completely disgusting whoever they had in the office today needs to do better! You have no idea why someone is there asking for help and it's not your place to judge or be disrespectful do your job with some heart or find another job, because without them you wouldn't even have a job. Read into why your job is even a job to begin with.

Russell A.

5/5

These people are awesome and sincerely care about you and your family. They work hard and are sometimes overwhelmed (does too high of a work load sound familiar to you?), but they trod on after you leave or call will take of you. Don't fret.

Nunya

5/5

What can I say it's always so nice to have a professional and personable individual answer the phone. Their happiness and professionalism just shoots right through the phone lines. It's so refreshing these days

Mia W.

1/5

I can never call and talk to someone directly. It always sends me to link card auto. Not good

Tiffany B.

1/5

Maybe yall should start answering your phone and respond to a request for call backs, would be great if I could get answeres instead of having to make my care taker dress me and escort me, one of whom yall dont pay for hours he works because yalls rehabilitation section "cut" back hrs on

Mary D.

5/5

Some one was there to promptly receive my recertification paper work. It really simplify the process to have a local office.

Heather D.

5/5

I enjoyed being in a small town because you get a lot quicker service + they are always polite and helpful

Danika H.

5/5

Super helpful I’m a single mother with a child who just moved here they were able to help us with foodstamps immediately

Moriah H.

1/5

I'm only leaving a star because unfortunately I have to! This place is an organization that is funded for families who are in need of help! Therefore you should make sure all areas including this one in macomb IL have employees who have that understanding and treat that with compassion to the ones who give them a job to begin with! And understand that parents with children will come into this building. With saying that anyone in their right mind knows, not all children are able to sit still and be quite! Esp a two year old at that. So when you ask them to sit wait for an interview and have them sit in a room have them close the door, yet another employee comes up tells them they cant have door closed explained trying to keep the two year old in here, the door gets opened... wait thats not it, gets told to keep the two year old quite. Because they are having interviews in the next room. Completely disgusting whoever they had in the office today needs to do better! You have no idea why someone is there asking for help and it's not your place to judge or be disrespectful do your job with some heart or find another job, because without them you wouldn't even have a job. Read into why your job is even a job to begin with.

Russell A.

5/5

These people are awesome and sincerely care about you and your family. They work hard and are sometimes overwhelmed (does too high of a work load sound familiar to you?), but they trod on after you leave or call will take of you. Don't fret.

Nunya

5/5

What can I say it's always so nice to have a professional and personable individual answer the phone. Their happiness and professionalism just shoots right through the phone lines. It's so refreshing these days