Grillo Services - Milford, Connecticut

l L.

First and last time I would buy from this company!!!
Poor customer service, rude staff, and horrible and overpriced product.

I ordered mulch and wood chips. The mulch would be used for my yard and the chips for a children's playscape. I requested cedar wood chips because they typically last longer and the rep told me it was certified safe for children and "very common". I was told it was a "gold" color. They gave me 2 different mulch orders and never gave me the wood chips I ordered over the phone.

When looking at the cedar mulch I found broken plastic parts, used rubber, rocks, cut up car tires, screws, rusted metal sticks (looks like a broken dip stick?), weeds, and other trash. The owner called me a liar and tried to state the trash was from my garbage cans (which are locked up in a shed to prevent raccoons). I wish I could give less than one star.

The owner told me the mulch is safe for kids and to just "cover the mulch up" that has trash with more of their products. He was rude, interrupted me numerous times, and was not listening to my concerns. I told him his product is a hazard and poses risks to children (which I was promised safe and certified by the owner and phone rep) then the owner called me "irrational" and told me to get wood chips to "cover it up". I refused to make another purchase from their company and I refused to have anymore of their poor and unsafe products at my home. The owner refused to give a refund and refused to pick up the contaminated mulch.

This is not safe for kids and I will be reporting this to the state and BBB. my guess is they used a dumpster mixed with mulch to drop the mulch off, which again I never ordered because I wanted wood chips!!!!

P.S. I requested they do not place the mulch against my fence and they did. They also mixed both orders together (which is why I paid 2 different delivery charges to prevent and they stated I had no other option but to pay for 2 deliveries). The owner is the liar! My driveway was clean, I ordered wood chips not mulch, and they made no effort to correct the situation and insulted me. Poor quality and poor customer service normally puts companies out of business so i advise they make major corrections, starting with preventing the owner to speak to customers with such disrespect. and if it was my trash in the mulch (which is what Grillo Claimed), please explain to me why anyone would have cut up tire chunks in their driveway? They probably did not clean the trucks in between delivery or some dumpster trash was mixed in (again my guess/opinion). truth is the absolute defense, i do not need to lie and do not benefit from lies.

Liam V. T.

Grillo donated all the sand I needed as well as a free delivery to my Eagle Scout Project. I am a scout who just completed my Eagle Scout project of building an athletic jumping pit to serve the Amity School District. Due to their generous contribution, this project will enable more kids to join sports at a young age and become healthier people. Grillo donated all the sand I needed as well as a free delivery. Thank you so much.

Allison W.

Grillo's has donated a huge amount of mulch and soil to Bridgeport Mutual Aid that we've used to build vegetable gardens in people's yards in Bridgeport. The owner was extremely responsive--on the same morning I asked he dropped off two truckloads of materials before noon. They also donated to us last year. It makes a huge difference--our project couldn't run without soil. Thank you so much!!!!

Alecka S.

I love the mulch. I always recommend it to my Clients and I always get great customer service. Did two deliveries in the past 2 weeks for a project i was working on and both my drivers were punctual and really nice. Also commend Mr. Grillo for helping me get my 8 yards of mulch delivered as early as possible today, I finished the job on time.

kar E.

5 star all the way best of the best. Best materials best trucks and the greatest employees don't go anywhere else.

Anthony S.

I get my mulch from Grillos and it’s great, but the topsoil is poor quality.

I ordered 2 yard of top soil to level out areas of my lawn and plant grass seed and the soil is so full of rocks and thick sticks I doubt it was actually screened. This project took much longer than it should have because I had screen it myself.

I will get my mulch from here again but avoid the top soil at all cost.

Photo is after screening one gorilla cart worth of soil.

Rod B.

My wife ordered dirt from Grillo. They dumped a five foot high mound of dirt halfway onto the street, then drove away. A whole lane of a two way street was closed off because they did this. When my wife called, she was told they didn't have anything to move the dirt, they just have trucks to deliver it. It took me and two of my neighbors several hours to shovel the dirt and sand fully onto our property. What kind of person does that to a woman?

Katerina H.

GARDEN MIX? More like gravel mix. Veggies can't grow in rocks. Most are under 1" (barely, but not all), but there are way too many of them. The soil compacts, crusts over, makes deep cracks, and the seedlings are stunted and have stopped growing. There is no way to thin anything out as they are encased in a concrete-like death-trap. The soil is dusty and gray, like there is no organic matter in it at all. In short, it is sub-standard and dead soil, and I question whether it is even safe to grow edibles in. We bought a ton of this stuff, for 3 new raised beds and now I will have to hand screen and amend for years. This year's growing season is shot. Pictures speak for themselves. And if you look at his outrageous responses to other reviews you will get a hint at the way customers are treated. I'm sorry I didn't check reviews first.