Gillette Restaurant Equipment - Holyoke, Massachusetts

Fruit F.

Wonderful service from a local business.
Rain, shine or snow these guys show up. Thank you
Fruit Fair.

Thomas L.

I went in looking to purchase a stainless steel table. I didn’t know exactly what I was looking for. I’ve been in sales my entire adult life, when someone walks in and they are unsure exactly what they want it’s my job as a salesman to steer them in the right direction, they seem to be much more interested in their breakfast. Keep up the good work!!

Tim G.

Professional service, completely attentive to all my needs. I cant say enough about this place. I had an idea of what I wanted, but the Gillette crew made my ideas so much more. From the first meeting to discus my vision, to the detailed CAD drawing, to the equipment recommendations. To me the name Gillette is synonymous with razors, the Patriots and restaurant equipment. Contact them, you will not be disappointed.

Scott K.

I'm not sure how Ann and her team stay in business by selling old junk. Perhaps they pay nothing for it, because it it worthless, and then sell it for as much as they can possibly get.

Most recently, we bought, among other things, three pieces of refrigeration equipment: a 27" undercounter, a 48" merchandiser, and a single door upright.

We plugged everything in as soon as we received it to make sure it turned on and got to temp.

The 27" immediately stopped working and needed a new thermostat.

The merchandiser did not hold temp and only after hiring my own refrigeration tech, were we able to determine that it was not fully charged with refrigerant. Maybe it has a leak? I guess time will tell.

The single door upright cooler had the most problems. Over a two month period, from when we started using to when it stopped working completely, the light stopped working (not the bulb, the light), the evaporator pan inside the cooler had holes in it (holes in the stainless!) and started dripping water all over everything. And then 1 week ago, we found the cooler at 60 degrees and had to throw out all of our product.

DO NOT BUY USED EQUIPMENT FROM GILLETTE, THEY SELL JUNK!

And the 5 start review below from Tim Grady? He was my sales rep at Gillette! He works there!

A M.

I can't believe this place is still in business after the repeated issues I had with them. NEVER buy used equipment from them - from a freezer that showed up with a 30 YEAR OLD compressor, a rolling rack so torqued it cost me as much to fix it as the sold it for, and the topper, a $1600 refrigerated display case that they put a ridiculously undersized compressor in. After my refrigeration guy called them they agreed to pay for the correct size, took back the wrong compressor and never paid for the new one - and did not refund a penny to me! I threatened to take them to court, but in the end it was not worth my time.
So because they stole the compressor, I paid $1600 to them for a dry case, (worth about $50 - $200 on the open market) and another $1000 for a compressor.
I believe in Karma Ann Gillette, your day will come

Joe C.

Purchased a freezer from them. They delivered it and the motor was defective. The company would not replace it and stated that it was under warranty and therefore they were done with us. They do not back up the products they sell.

christopher P.

Chris is always very helpful, everytging you need under 1 roof

Brian T.

Great selection of new and used commercial kitchen equipment and supplies.