Big Y at Fresh Acres - Springfield, Massachusetts

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 1941 Wilbraham Rd, Springfield, MA 01129.
Phone: 37839141.
Website: bigy.com
Specialties: Grocery store, Market.
Other points of interest: No-contact delivery, In-store pickup, In-store shopping, Onsite services, Same-day delivery, Great produce, Wheelchair accessible entrance, Wheelchair accessible parking lot, Bakery, Flowers, Food, Organic products, Prepared foods, Salad bar, Wi-Fi, Wi-Fi, LGBTQ+ friendly, Transgender safespace, Quick visit, Checks, Credit cards, Debit cards, NFC mobile payments, SNAP/EBT, Credit cards.
Opinions: This company has 693 reviews on Google My Business.
Average opinion: 4.5/5.

📌 Location of Big Y at Fresh Acres

Big Y at Fresh Acres 1941 Wilbraham Rd, Springfield, MA 01129

☎️37839141

⏰ Open Hours of Big Y at Fresh Acres

Monday: 8 AM–8 PM
Tuesday: 8 AM–8 PM
Wednesday: 8 AM–8 PM
Thursday: 8 AM–8 PM
Friday: 8 AM–8 PM
Saturday: 8 AM–8 PM
Sunday: Closed

Introduction to Big Y at Fresh Acres

For individuals residing in Springfield, Massachusetts, and the surrounding areas, Big Y at Fresh Acres presents a valuable grocery and market option. Located at 1941 Wilbraham Rd, Springfield, MA 01129, this establishment offers a comprehensive range of goods and services designed to cater to the diverse needs of its clientele. Contacting the store is effortless via Phone: 37839141, and a detailed overview of their offerings can be found on their website: Website: bigy.com. Big Y at Fresh Acres strives to provide a convenient and enjoyable shopping experience for all.

Store Features and Services

Big Y at Fresh Acres distinguishes itself through a multitude of features and services, reflecting a commitment to customer satisfaction. The store functions primarily as a Grocery store and Market, supplying a wide variety of food items. Notably, the store offers No-contact delivery, providing a hassle-free option for customers who prefer to have their groceries delivered directly to their homes. In-store pickup is also readily available, allowing shoppers to select their items and retrieve them at their convenience. Furthermore, the store is committed to Same-day delivery for a speedy service.

A key strength of Big Y at Fresh Acres lies in its impressive selection of fresh produce. Customers consistently praise the quality of the Great produce available, indicating a focus on sourcing and maintaining high-quality fruits and vegetables. Beyond produce, the store boasts a robust selection of Organic products, catering to health-conscious consumers. The store also offers a comprehensive range of Prepared foods, providing convenient meal solutions for busy individuals. For those seeking a healthy choice, the Salad bar provides a customizable and refreshing option.

Accessibility and Amenities

Big Y at Fresh Acres is designed with accessibility in mind. The store features a Wheelchair accessible entrance and a Wheelchair accessible parking lot, ensuring that individuals with mobility challenges can easily navigate and access the store. Inside, shoppers will find a Bakery offering freshly baked goods, and a Flowers section for those seeking to brighten their day. The store also provides a Wi-Fi connection, enabling customers to stay connected while shopping. Beyond standard payment methods, the store accepts Checks, Credit cards, Debit cards, and NFC mobile payments, offering flexibility and convenience.

Community Focus & Sustainability

Big Y at Fresh Acres demonstrates a commitment to inclusivity and community values. The store is LGBTQ+ friendly and operates as a Transgender safespace, fostering an environment of respect and acceptance. Recognizing the importance of supporting local initiatives, the store accepts SNAP/EBT, making groceries more accessible to low-income families. The storeâs layout, while functional, has been described as somewhat unconventional by some customers, and the limited space can feel somewhat cramped. The surrounding area lacks a gas station, requiring customers to travel to nearby locations on Boston Rd or Cooley St for fuel needs. Despite this, the store remains a valuable asset to the community. The customer reviews consistently highlight a positive experience, suggesting a strong emphasis on customer service and a welcoming atmosphere â though the store's layout may require some adjustment for certain shoppers.

Customer Feedback & Reputation

Big Y at Fresh Acres has garnered a strong reputation within the Springfield community. Currently, the store has amassed 693 reviews on Google My Business, reflecting the significant number of customers who frequent the establishment. The Average opinion is a commendable 4.5/5, indicating a high level of customer satisfaction. While some customers note a slightly unusual store layout and limited space, the vast majority commend the storeâs selection, quality, and overall shopping experience.

👍 Reviews of Big Y at Fresh Acres

Big Y at Fresh Acres - Springfield, Massachusetts

C S. (. G. R. O.

4/5

Nice store with good selection, but laid out a little weird and kinda small. There is no gas station associated with this location so you either have to go to the Boston rd or Cooley st locations nearby. Good luck out there!

Bonnie M.

1/5

Definitely not ADA Compliant! I am the first one to give a great review when deserved. I cannot tell you how disappointed I am in Fresh Acres. I do not go there often so when I do, I enjoy shopping all their gourmet goodies and looking at the array of unique products. Yesterday being there, brought me to tears. I have had several back surgeries so depending on the day my back pain can be painful or very painful. Yesterday, it was very, very painful so I used one of the motorized carts and I am truly appreciative of stores that offer them. Maybe it was the social distancing that amplified this but there were certain areas of the store that made it impossible to get through due to the sales displays in the isles. I highly doubt that management of this grocery store or any others take a ride in one of these carts to experience what shopping is like in their store using one. There were at least two areas in the store that made turning impossible. Between the end cap sales displays and the displays in the middle of the isles I knocked over a total of three displays during my visit. This is embarrassing and aggravating as I have to get out of the cart and bend over stressing my back to pick everything up. As it stands now, I will not be going back until they are ADA compliant and I will be calling the general manager today. In doing my research, here is what I found regarding the guidelines in grocery stores and being ADA compliant. "Grocery Aisles. Failing to provide wide enough walkways between shelving units can put a retailer in danger of noncompliance with the ADA. A minimum width of 36 inches is required. If the aisle is more than 200 feet long, a passing space of at least 60 inches by 60 inches must be provided" I know they were not compliant in a few areas for sure.

Danielle N.

5/5

The butcher that worked today 12/3 around noon time was outstanding. He took the time to assist me and my 17month old son with our selections. He walked with us from chicken, to beef, and then fish selections; using sanitary and food safety skills with each exchange and was spot on in his calculations.
Ive had good and poor experiences with this store, however lately the good has been tipping the scale. Keep up the great work we love the local, small town feel!

Jonathan W.

5/5

Great store for high quality fresh produce, fresh meat, wide variety of sweets, cheese, etc...
Friendly and helpful staff. Although part of big y, no need for big y discount card.

UPDATE: converted fully to big y... original review no longer applies. most or all the specialty items are gone, the café area

Ria B.

1/5

I've been coming to this big y for a few weeks now because my daughters camp is close by so I frequently buy things and go to self checkout. Ive noticed the cashiers watching me each time as if im stealing which im not. I get food stamps so it would be silly of me to steal when im not even paying for them to begin with. Everytime I go there a cashier no matter where there standing comes and stands next to me without fail no matter how many other people are at self checkout. I caught the cashier leaning over and looking inside my bag today. This is ridiculous. Between here and walmart im constantly followed and checked in on as a Black woman I find this to be frustrating and half the time im with my daughter so what would I be teaching her if im stealing? It hurts all of us. I already knew this company was racist to begin with but im tired of being treated as less than a person. And if you guys think im stealing because im rushing in and out the store I have to catch the bus to go home so thats why im rushing and ive been in retail since I was 18 your store Manager used to be my boss at Stop and Shop so im pretty sure I know the in and outs of a grocery store. If you don't believe me you can check the security footage of your employee looking inside my bag.

garbage C.

1/5

nothing ever rings up right at this place. try just having less expensive groceries and stopping these dumb sales

Ben H.

5/5

Great store. Clean. Friendly service.

Christopher L.

1/5

Update: Wilbraham Big Y has a bald tall manager who watches customer to a point of uncomfort. Don't judge a book by its cover, they may be more than they appear.

*Recent changes brought a visible dip in food quality. Self Checkout is great but the folks act more like security then customer service associates, the folks on the other end of the camera handle the security part, one would assume?

Good food, nice people, and tea selection, but prices could be better.