The UPS Store - La Mesa, California

Shannon Q.

The location is convenient and has great customer service. I've used the notary, returned packages, bought boxes and supplies, and shipped out small christmas presents. Above and beyond, they did an amazing job helping me with packing and shipping when I unexpectedly had to ship my uncle's art collection and personal items across the country. I had no clue what I was doing, and the staff including Raina and the Manager Omar were patient, so kind and innovative in coming up with solutions for packing awkward or heavy items and working with me to help keep the costs down. They made it easy on me, even though I knew it was a ton of work for them to package everything and get it shipped out. So impressed and thankful for their help!

K M.

Raina and her on duty leader were very helpful with ensuring I had the right packaging, they helped me with options for shipping, and went above and beyond to ensure I had excellent customer service. I went in not knowing what I needed to ship to 3 different addresses and Raina was patient and just overall AWESOME.

William T.

Lost my overnight package. According to UPS it never left the store.

Update: I put in a claim with UPS who found the package and delivered it a week late. The delivery was time sensitive, so I had to replicate the package and personally drive it to it's destination. The one that eventually got delivered by UPS was worthless and ended up in the shredder. I bumped my rating to 2 stars because UPS did find and deliver the package. Just in 7 days instead of the 1 day promised.

Melody P.

AWFUL service. I forgot an item in my return package and noticed it maybe 30 minutes after I had already left the UPS store. So I go back up there to let them know that I forgot one of my items in my return and asked kindly if they could just add it to my return package. The ladies at the front desk said that they are not sure which one is my package and that they cannot do anything about it, that I need to call the company that I purchased from. I told her that I have already spoke with customer service before coming here and they told me that my package has not yet been sent out and that I can just come back up here to add it to my package. I asked if they could find my package with my receipt or my tracking number or anything that they may possibly need and they said no. They printed out a shipping label to return with from my phone originally. I do not see how they would not be able to find the label on a box that matches the label that I had on my phone in which I originally printed out for them to stick on the package to send out. I’m extremely upset right now and just want to let everybody know that this type of behavior is unacceptable.

Ronald G.

Always great quick package retrieval.

Ju Y.

I've been coming to this business for personal and work related tasks for years. I've faxed, used the notary, and mostly mailed. I've always had wonderful, helpful service! My most recent time there I was mailing back several boxes for a purchased return. As I was standing at my trunk in front of their store, thinking I was going to have to make two trips in, I believe it was the owner who happened to walk by and offered to help me carry them in. Then, they helped me figure out the very confusing, multiple return labels the company emailed me. I'm so appreciative of their patience and kind service. I will continue to come back. I highly recommend!

Steve A.

This UPS store is fast, efficient, and I was willing to go the extra mile to help a customer. One thing I love about this crew is that they are local, they are neighbors and live in our community and take great care of our postal needs and also have a wonderful notary service. Happy to have these owners and these services in the neighborhood.

Dani M.

Always a good experience. Owner is kind and has friendly staff. Thank you!