The Factory Southshore - Pittsburgh, Pennsylvania

kylee C.

It was our second year visiting here to celebrate our anniversary. Stephanie was our server and she was phenomenal (pretty sure she served us last year as well and we had a great experience). The short braised ribs and salmon were delicious, as well as the apple dessert. Sad they got rid of the homemade pierogis that we had last year, but the ones they replaced them with were still good. Overall this is a hidden gem that we love visiting- see you next year when we celebrate anniversary #11!

Dakotah L.

Came here for brunch & everything was delicious. Nice portions. Service was great & friendly, our server was very kind. Definitely want to come back for brunch again & also dinner. Beautiful view of the city

Gloria

I'm sorry to say our brunch experience here was very disappointing. The staff seemed incredibly unprepared, overwhelmed and not sufficiently supported. The Factory was not very busy during our visit, but the Sheraton hotel was. There was a packed lobby, a dance competition and a conference all adjacent to The Factory. It seemed like we arrived shortly after a huge rush of business. There also appeared to be literally just one woman waiting on everyone and every single table. However, these reasons alone are not enough to justify a poor experience.
Staff attentiveness was just not enough. And I don't just mean our waitress, who I want to recognize (Betina) was trying her very best, but the hostess was incredibly inattentive and unprofessional. There's just no excuse for the flippant way she greeted us and seated us at an undressed table missing three out of the four chairs... She haphazardly retrieved two additional chairs for our party of three but never bothered to get us water glasses and place settings.
The food was good enough, but nothing special. I could have made the same dishes the same way at home. My brioche French toast wasn't prepared as described. It wasn't served with sugared berries and walnuts. I didn't taste orange in the batter that the toast was dredged in. It's unfortunate when there is absolutely no effort made to make a dish stand out or to be special. It's menu description was completely ignored and disregarded.
This may not have been the best time to visit The Factory but if this is what happens when the staff is under pressure I won't be back. There just wasn't enough effort to redeem any mistakes. I'm sure The Factory is just good enough for out of town travelers but it's certainly not worth a visit for the meal for the locals.

Maybe

Give 1 star to the environment and view.

The lunch experience was disappointing and ruined what was supposed to be a special Christmas

I ordered a $38 steak and it’s like charcoal.

When I requested a replacement, I expected an improvement. However, the second steak was no better—still bitter. And the entire restaurant seem didn’t care about the it.

If you decide to dine here, I strongly recommend you do not order any of the more expensive dishes and just order some cheap options.

Sharon S.

I ordered the crab cake meal and I must say, they were better than the crab cakes I've ordered in Maryland. They were filled with lump crab meat and barely any filler. Delicious. My friend got Red wine braised short rib and also was impressed. Our server Matt was phenomenal. He explained the menu, was friendly and just great service all the way around. The restaurant is located inside the Sheraton Hotel in Station Square and was classy, clean, and inviting. I'll definitely return!

Jimmy S.

Stopped in today for a quick bite, The Factory is inside the Sheraton at Station Square, the open concept is pretty cool along with a dash of industrial and a pretty cool view of the monongahela river. There were only a few customers during my visit, the server was attentive. I chose a draft of Sam Adam's and the cheesesteak spring rolls. The beer was cold and the food tasted and hot....
I'm staying at the hotel for a really days so I'm sure there will be more photos to follow

Beastie B.

Since it was our first time visiting Pittsburgh, my husband and I decided to celebrate my birthday with a view of the city at the Factory Restaurant. Sadly, my meal was underwhelming and quite disappointing to say the least. I looked on the restaurant’s dinner menu on their website beforehand and decided to get the “Jumbo Lump Crab Cake For The Table.” It states $23, but if you’d like to add a crab cake, it’s an additional $10, which I was fine with given the good reviews posted. When we were seated, we noticed a price discrepancy for the crab cake. One menu, stated what I read on their website and the other menu said $32, but without the verbiage about adding the crab cake for $10. I asked the waiter which was correct for the crab cakes and he stated the menu with the $32 price. He said the restaurant recently changed the verbiage because it wasn't making money with how it was written on the website and in the first menu so they changed it to just say $32 instead for the crab cakes. Since I was planning to get 2 crab cakes anyway, I didn't have any issues with the $32 price tag. When the crab cakes arrived it was just 1 crab cake and extremely small! It was about 2 inches in circumference and could be eaten in one bite and the french fries were also surprisingly soggy. To list this under "For the Table" and to use the words "Jumbo" is laughable. I shared my disappointment with the waiter and he agreed that he should have specified that the $32 was for just 1 crab cake.

Our waiter spoke with the manager about my dissatisfaction and told us that the manager would not do anything to make the situation amicable. I was in shock that the manager didn't even come to speak to us knowing our disappointment or just to stop by himself as what most managers would do. Shame on the manager. His response just tells me they don't care about their guests. I guess our expectations were unrealistic for the manager to at least honor the $23 price for 1 crab cake that is still listed as such on some of their physical menus AND on their website (even now as of 5/9/2024) as "$23, but if you’d like to add a crab cake, it’s an additional $10" particularly since the waiter didn't properly communicate when I asked initially, but that would have been the right thing to do in my opinion. Even our waiter was surprised by the managers inactions.

I expected more from a place with such a reputation, but sadly, it fell short of expectations. $32 for 1 bite size crab cake and soggy fries is completely absurd. I guess our expectations of the manager to remedy this situation appropriately was too high, as zero effort or care was given.

Silas S.

This spot was filled with great views of Pittsburgh, good service, and wonderful food! My wife and I stopped in for lunch on our way out to explore the city and this place did not disappoint! We ordered the brussels sprouts appetizer and split the short rib. I myself hate Brussels sprout and my wife loves them so we were not originally going to order them until Patrick mentioned that he hates them too and these are the only ones he likes so I thought I would give it a try. These were so delicious! Light and flaky with a great flavor! The short rib was also delicious and filled both my wife and I up! Thanks again to Patrick for making this a great experience!