Watertown City Hall - Watertown, Massachusetts

Watertown City Hall

Located at 149 Main St, Watertown, MA 02472, Watertown City Hall is a prominent government building that serves the local community. With a phone number of 79726486, and website watertown-ma.gov, the building is easily accessible and informative.

Specializing in city hall functions, this building is dedicated to providing essential services to the public. Other points of interest include a wheelchair accessible entrance and parking lot, making the facility accommodating for all visitors.

With an average rating of 4/5 from 23 reviews on Google My Business, Watertown City Hall has proven to be a reliable and efficient establishment.

Characteristics

• Government building
• City hall functions and services
• Wheelchair accessible

Location and Accessibility

Watertown City Hall is conveniently situated at 149 Main St, Watertown, MA 02472. The building's website and phone number provide additional means of communication and information for those seeking assistance.

Recommended Information

For those seeking information about Watertown City Hall, it is recommended to visit their website or call the provided phone number. The staff at this establishment are known for their exceptional customer service and willingness to assist with any inquiries or needs.

Reviews highlight the efficiency and professionalism of the staff, particularly Noelle and Steve at the City Clerk's office. Their polite, timely, and helpful assistance has left a lasting impression on many visitors.

👍 Reviews of Watertown City Hall

Dana E.

5/5

Very nice trip - got in and out quickly and efficiently.

Kerri L. W.

5/5

Noelle and Steve at the City Clerk's office are awesome! Very polite, timely, professional and helpful. Noelle has taken a lot of time to assist me gather and correct documents and I really appreciate it!

Robin W.

5/5

Great first time experience! Called from NC and spoke to Steve. He was extremely helpful and answered my question within minutes. Couldn't ask for better customer service! Thank you!

Xin P.

1/5

I'm sure there are many other good things about Watertown, love the neighborhood, location, library, food etc. But as a new resident who moved in 8 months ago, have been really frustrated with the town hall recently. First of all, we are installing solar panels to cut down our carbon footprint, and it's been having trouble to start the program because the new electrical inspector misinterpreted the code and refused to sign the approval so my contractor had to bring this to the court. And we recently got our first real estate tax bill says we have to pay the amount by which day otherwise it's 14% interest, so I paid because when I get to online the twonhall system still shows I owe that much money("delay" that's what they said), then I found out that my bank already paid for it through escrow more than two weeks ago. So I started my endless road of asking for refund. Called them first, not so clear what they need to process it, but I did my best to collect what I have and brought it over the office, the woman who received me was kind of rude with a condescending tone and made her own assumption and probably didn't even look at my documents and sent me away. So I spent hours calling banks again and found out her assumption was wrong so I called townhall again, she didn't even apologize! Then I came in again next day and this time she asked for a bank statement with that transaction so she can see my name on it, I told her that's recent activity so it's going to take a while, but I have transaction details with my name(she clearly didn't even look at it), then she said she needs my address on that too, I told her I can show her my ID and other documents that show my address, REFUSED. Then before I left I asked them if they can put a small line like "please check with your bank if this has been paid before you make any payment" to help future new home owners, she's like no way, it's not their responsibility to remind the residents, everybody should know that. Well guess what, me and people around me didn't know, and even we did know, with this letter from government, and saying 14% interest after due date we probably would still have paid for it right away in case our Bank missed it. Super disappointing. We are paying a lot property tax here and I expect so much better in Watertown.

MacKenzie R.

1/5

pretty unprofessional and unsafe. They had everyone gather in one room instead allowing people go to the different departments in the building. It seems they do not know what they are doing and it is definitely not safe practice.

Jim S.

4/5

Parking is semi-scarce but paying for time on the meters using the Passport app is very convenient.

Garrett K.

1/5

Adjust your “summer” hours on google. Make sure you get there on Friday before 2 or you are out of luck.

Steve D.

5/5

I went for early voting on October 20th. The staff were very organized and the wait was only about 5 minutes.