Mile High Custom Food Trucks - Denver, Colorado

Joshua J.

The team at Mile High Custom Food Trucks delivered me a food truck that exceeded my expectations. Every step of the process -- from estimate to design to build to warranty -- was transparent, professional, and customer focused. I bought this truck from them when there were still supply chain issues due to the pandemic. Mile High Custom offered to install a new engine on the truck -- without added cost to me -- and there was a delay getting the part. It was a setback to my launch, but they let me know what to expect the whole time, with reliable updates, and were committed to not sacrificing quality for speed. In the end, they even offered a discount to help offset lost revenue. I was really impressed with the level of customer service they offered and love my truck.

Jenny N.

Thank you Mile High Custom Food Trucks! I appreciate the experience we received from this company. Great communication throughout the WHOLE process, spectacular work and takes the extra step to help you make your vision a reality. All the employees are knowledgeable and do an awesome job. Brought in an old FedEx truck to be transformed into a mobile food truck. Very impressed with the turnout! When you’re looking into making an investment, Mile High Custom Food Trucks is the right place you’re looking for. Thanks again everyone!

Jacob B.

We had a great experience working with Jacob and his team at Mile High Custom Food Trucks. He walked us through every step of the process from buying the truck to building it out and was always very responsive when we had questions or concerns. He kept us up to date on our truck's progress and delivered it right on time. We couldn't have been happier with the team at Mile High and recommend them to anyone looking to start a food truck business!

Christina G.

I worked with Thomas & the Mile High Custom Food Truck crew this summer and highly recommend their services. My first large project was renovating and rejuvenating a coffee truck that was dormant since the pandemic and I had no clue where to begin.

Not only was I provided a walkthrough of repairs and provided an estimate for interior work but also provided recommendations for exterior vinyl wrapping and regular truck maintenance to finish out the project. Within 4 weeks, the truck was back in service! Big shout outs to the crew for excellence and cost efficiency.

Lizbeth G.

My experience with Jacob and Santiago was great. I went to them to get a list of things my food truck needed so it may be completed. Jacob, the owner, was very communicative and is genuine when explaining things and showing he cares. I hope to come here in the future for business. Thank you

Christopher M.

I waited a full year to write this review, as I wanted to really make sure that what I reviewed wasn’t just the afterglow of my immediate purchase but an authentic review of my purchase and the customer service.

First, it is important to know that prior to working with Mile High Custom Food Trucks, I had not worked in the food industry and did not understand anything about mechanics, generators, or anything else. Yes, I am that customer. I initially approached Thomas six months prior to actually pulling the trigger, and I had an initial Zoom meeting with him. Oh, I should mention that I live in California. It was important to me that I select a business that’s personal, easy to work with, and can get the job done. My initial meeting with Thomas was great; it felt like talking to an old friend. I found him on Youtube, and his video felt like a good match. Six months later, I wrote him to tell him I was ready to do it and asked that he put together a design based on my vision. Over the course of the next three weeks, we went back and forth, iterating over email and then Zoom.
Planning and Production
Thomas was upfront that he was booked out for a few months, and I was actually cool with that as I didn't have a rapidly approaching timeline. Thomas sent me a text when he started working on my trailer and kept me informed of the progress. The County of Sacramento and the State of California are very stringent on things, and as a result, there have been lots of revisions to my plans. The county made it very challenging, as I believe they discourage out-of-state builds. I had planned a trip out to Colorado with my son so I could see the final product (and I was very excited). But when I arrived, it wasn’t done. He was about three weeks behind. I was okay with this, but it was annoying. Nevertheless, it was good to see where my rig was getting built and even better to meet him. Super nice guy.
Attention to detail and customer service
Once my trailer was built, I was thrilled with the end product. Picture after picture, text after text... It was exactly what I wanted. He got a few things wrong (e.g., he was putting in a warming table and I wanted a warming cabinet), but he adjusted quickly and didn't make a fuss about it. The dude who did my wrap—I think it’s 303 wraps? His name is Ray. AMAZING JOB. Everyone in California comments on the quality and the seamless appearance.

Delivery and post-delivery customer service:
Thomas is 100% legit. He made good on his promises and went above and beyond to please. If I am being honest, it was sort of sad to see that Thomas incurred some extra costs on his end (shipping a few things post-production that his team forgot or having to do unnecessary revisions due to missing the detail the State and County of California provided him on the front end). This seemed to be a symptom of Thomas growing beyond his ability to meet demand but not having the right team to help him with the supply. It seemed like the people he hired were not paying attention.

My first year in Food trucking
This has been a whirlwind. It is like learning a new language.. I have a beautiful trailer that I get compliments on every time i take it out. I have reliable, top end equipment and I have confidence. Very thankful for Thomas and his support over the lsat year and a half.

Summary:
What I am happy about
-Cost was far less than California companies
-Customer service was top notch and communication was great, even a year later
-Flexibility from the owner and really personalized experience
-Coordination of delivery etc

What I would consider an opportunity for Thomas and something to look out for as the purchaser:
-Ensure that the specs in your county/state are clearly understood by Thomas AND his staff
-Do a final inspection/walk through with Thomas for sign off and look at things like the plumbing/exhaust pipe with generator etc to make sure it all checks out and don't be afraid to say something if it doesn’t.

Tien L.

Mile High built our food truck. There were a few hiccups but Appu made it right. His customer service is top notch and responds quickly. It doesn't get much better than that!

Tamera R.

I had a great experience - until it wasn't. My trailer ended up having electrical issues that made it impossible to work as built. Jacob blamed me for adding equipment he didn't know about (everything was listed in the quote/scope of work). Don't trust him, but if you do - make sure you get everything in writing & get everything inspected by your own people upon completion. I would have taken him to court if I could've afforded it!