Ronald Holaday
1/5
I am a Gearmore dealer here in central California. Let me precede this by saying that their customer service used to be stellar. Every time we called and needed something, they were more than happy to help me with what I needed, and if something got messed up, they would make it right. However, the last few months have been a different story. The issue that was "the straw that broke the camel's back", so to speak, was when I had ordered a 2"x7' fork bar. I was told it would be 2-3 weeks to receive the part - no problem. I received it in three days, but upon arrival, we realized that they had sent us a 1.5"x7' bar. We called them back to explain the situation, and to get the correct bar sent, but instead we were met with hostility on the phone, and we would need to pay the freight to get the correct bar overnighted to us, even though THEY sent the wrong one to begin with. Then, they proceeded to tell us that WE ordered the wrong bar. Finally, after not receiving a call back TWICE from their parts guy, I called the manager, who was just as rude, and said that "we would need to split the freight" to get the bar overnighted! Completely unacceptable! THEY messed up the order and WE still had to pay the freight. On top of all that, we still had to pay $136 for freight on an order that was THEIR mess-up. Utterly disappointed in Gearmore!!!
